Frequently Asked Questions

Everything you need to know about sales intelligence with Ralix

Ralix is a Sales Intelligence Platform that monitors online communities (Reddit, forums) where your buyers discuss their problems. We extract pain points, questions, and trends—then help you use that intelligence to write better cold emails, create better content, and engage in the right conversations. Think of us as your market research team, running 24/7 to tell you exactly what your buyers are struggling with.

Intelligence → Better outreach → Higher reply rates → More meetings. Generic cold email: "We help companies grow faster" → 2% reply rate Pain point-specific email: "I've been talking to SaaS founders who mention spending 3+ hours daily on lead research..." → 8-12% reply rate That's 4x more replies, which means 4x more meetings. When you know the exact pain points your buyers discuss, you can write cold emails that actually resonate.

No. Ralix provides intelligence, not leads. We DON'T give you: ✗ Email addresses ✗ Contact info ✗ Lists of people to message We DO give you: ✓ Pain points your buyers mention ✓ Questions they're asking ✓ Trending topics in your space ✓ Content ideas that will resonate Use Ralix WITH Apollo/LinkedIn to find leads, then use our intelligence to write better outreach to those leads. We make your outreach smarter, not bigger.

Currently: Reddit We monitor the subreddits where your specific buyers discuss their problems. You tell us about your product, and our AI identifies the most relevant communities to monitor. Coming soon: X (Twitter), LinkedIn groups, niche forums, Discord servers.

3-step process: STEP 1: WE LISTEN You tell us about your product. We monitor communities where your buyers discuss their problems. STEP 2: WE DISCOVER AI extracts pain points, questions, and trends from conversations. You see what your buyers actually care about. STEP 3: YOU ACT Use pain points in cold emails (via Apollo/Instantly). Comment helpfully on posts. Create content that resonates. Result: Better outreach, more replies, more meetings.

Ralix is complementary, not competitive. Think of your sales stack in layers: LAYER 1 - Lead Generation (Apollo, InstantData, LinkedIn): • Find WHO to contact • Get email addresses & phone numbers • Output: List of 500 leads LAYER 2 - Community Intelligence (Ralix): • Learn WHAT they care about • Extract pain points & trends • Output: "SaaS founders are struggling with CAC costs this month" LAYER 3 - Outreach (Instantly, Lemlist, HubSpot): • Send personalized emails using Ralix intelligence • Reference real pain points in your messaging • Output: 5% reply rate vs 2% generic Apollo finds the leads. Ralix tells you what to say to them.

FREE ($0/mo): • 10 communities • 50 conversations (lifetime) • Pain point library, comment composer, content ideas, weekly digest • Perfect for: Testing if Ralix provides useful insights SCOUT ($29/mo): • 25 communities • 500 conversations per month • Everything in Free, fully unlocked • Perfect for: Solo sellers & small teams AGENCY ($99/mo): • Unlimited communities & conversations • Multi-brand/client support • Cross-brand analytics, API access, priority support • Perfect for: Agencies & sales teams managing multiple brands

Your account stops analyzing new conversations. You'll see an upgrade prompt: • Scout ($29/mo) - 500 conversations/month, 25 communities • Agency ($99/mo) - Unlimited everything, multi-brand support The 50 conversations are LIFETIME, not monthly. Free tier is for testing, not for running your operation long-term.

Create multiple "Accounts" (one per client/brand/product). Each Account has: • Its own communities • Its own intelligence (pain points, content ideas, trends) • Completely separate data Example: Agency with 3 clients • Client A (SaaS) - 50 communities • Client B (E-commerce) - 30 communities • Client C (Consulting) - 25 communities Total: 105 communities, all included. Switch between clients with one click. Perfect for agencies.

Timeline after signup: First 24 hours: • Complete setup (5 minutes) • AI identifies relevant communities • First pain points and conversations appear First week: • 15-30 market signals discovered • Export pain points for cold email hooks • Start using intelligence in your outreach First month: • 50-100+ pain points in your library • 10-20 content ideas generated • See improvement in outreach reply rates Most users see their outreach improve within the first week of using Ralix intelligence.

100%. We take security seriously: ✓ All data encrypted (TLS/SSL + AES-256) ✓ No sharing with third parties ✓ GDPR compliant ✓ Delete your account + data anytime What we access: • Public Reddit posts (already publicly visible) • Your product description • Communities you monitor What we DON'T access: ✗ Your Reddit password (we use OAuth) ✗ Private messages ✗ Personal customer data We only surface publicly available conversations.

Yes. Cancel with one click. No phone calls, no hassle, no fees. You keep access until the end of your billing period, then switch to free tier (50 lifetime conversations). Your data stays intact if you want to come back.

Yes. 7-day money-back guarantee on all paid plans. If Ralix isn't providing useful intelligence, email us within 7 days for a full refund. No questions asked.